Legal
Privacy Statement
Last updated: 15 October 2026
This statement explains how Valnexus Ltd uses personal data when you visit our website or get in touch with us, and the rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018).
1. Who we are
Valnexus Ltd is the data controller responsible for your personal data. We are a company registered in England (company number 17510232).
2. The data we collect
- Enquiry data — your name, work email, company and anything else you tell us when you book a demo or email us.
- Technical data — information collected when you visit our website, such as IP address, browser and device type.
3. How we use it and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiry and arranging a demo | Legitimate interests (dealing with people who contact us) |
| Keeping our website secure and working | Legitimate interests |
| Sending product news, only if you ask us to | Consent — you can withdraw it at any time |
4. Who we share it with
We do not sell your personal data. We share it only with:
- IONOS, which hosts our website and email, under a contract requiring it to protect your data;
- Cloudflare, which IONOS uses to deliver our website quickly and protect it from attacks;
- professional advisers such as accountants and lawyers, where needed;
- regulators, law enforcement or courts where the law requires it.
5. International transfers
Our website and email are hosted by IONOS in the UK or the European Economic Area. The UK recognises the EEA as providing adequate protection for personal data.
Our website is delivered through Cloudflare's global network, so information about your visit, and anything you send through our website, may be processed outside the UK, including in the United States. Where this happens, it is protected by the UK–US data bridge or by the ICO's International Data Transfer Addendum.
6. How long we keep it
We keep enquiries for 12 months after our last contact with you, unless you become a customer. Then we delete them.
7. Keeping it secure
We use appropriate measures to protect your data and limit access to people who need it. If a breach is likely to put you at risk, we will tell you and the ICO as the law requires.
8. Your rights
You have the right to:
- access the personal data we hold about you;
- have inaccurate data corrected;
- have your data erased in certain circumstances;
- restrict or object to how we use it, including objecting to marketing at any time;
- receive your data in a portable format;
- withdraw consent where we rely on it.
To use any of these rights, email admin@valnexus.com. We will respond within one month. There is normally no charge.
9. Cookies
Our website only uses essential cookies — those needed for it to work securely, including cookies set by Cloudflare to protect the site from automated attacks. We do not use analytics, advertising or tracking cookies. If this changes, we will update this statement and ask for your consent where the law requires it.
10. Complaints
If you are unhappy with how we have handled your personal data, please complain to us first at admin@valnexus.com. We will acknowledge your complaint within 30 days, look into it without undue delay, keep you updated and tell you the outcome.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint or 0303 123 1113.
11. Changes to this statement
We will update this statement before we start providing our platform to customers, and whenever our use of personal data changes. The date at the top shows when it was last changed.